5/3/16 10:05 AM
If you’re just getting started with DCUO on Xbox One, please read through this FAQ. If there are questions you have not answered here, please ask them on the forums or tweet to us at @DCUO. If you have an account-related issue, contact Customer Service at help.daybreakgames.com.
General Game Questions
Q: When can I play DCUO on Xbox One?
A: DCUO is now available. Visit the Xbox Store.
Q: What content is available on Xbox One?
A: All content currently available on other platforms will also be available on Xbox One. This includes the base game, as well as the optional add-on Episodes 1-23.
Q : Will there be crossplay on Xbox One with PC/PSN?
A: No. The Xbox One community will be on their own separate servers; we do not have crossplay with PC/PSN.
Q: Can I transfer my existing character or purchases to Xbox One?
A: No. Characters and purchases are unique to each platform. If you would like to start again on Xbox One, you will need to create an Xbox account, create characters, and make any purchases you want directly on Xbox One.
Q: What size is the download for DCUO on Xbox One?
A: About 35gbs (34.62gbs, to be more specific). Download now!
Q: Is DCUO free-to-play on Xbox One?
A: Yes, DCUO is free-to-play. Head to the Xbox Store to start the download.
Q: Is Xbox Live Gold required on Xbox One?
A: Yes, you must have Xbox Live Gold in order to access DCUO on Xbox One.
Q: How do I play with my friends on Xbox One?
A: Use the D-pad quick menu to send tells or invites to group. You’ll need to know their in-game character name to do this!
Q: Will the Xbox One version of the game receive the same updates as the PC and PlayStation versions?
A: Yes, the plan is to keep all platforms in sync with the same updates and content. This may not always be possible, but this is the overall goal.
Q: I would prefer to play Xbox One in a language other than English. How can I do this?
A: To play DCUO in a supported language other than English, visit the Xbox One store and look for your free language audio pack under Add-ons. There are Audio Add-On packs available for French, Italian, German, and Spanish. Once the Add-On pack is finished downloading, you can switch the audio in-game by going to Settings > Audio and selecting the corresponding language from the Audio Language dropdown.
Q: How do the Xbox One achievements work in DCUO?
A: Achievements are unlocked the same way as on other platforms. This is by completing the corresponding feat in our game. Membership is not required to gain achievements on Xbox.
Q: Are players I have blocked on Xbox One also blocked in DCUO?
A: Yes, our system will ignore and mute any players you have blocked through your Xbox account.
Q: How can I learn more about the game?
A: To learn more about DCUO, visit our game page at https://www.dcuniverseonline.com/game
Q: I need help getting started. Where should I go?
A: To get started in game, read our new series of starter guides to help you get started on your journey in DCUO. https://www.dcuniverseonline.com/guides/dcuo-get-started
Q: I can’t complete this quest! What’s going on?
A: We may be waiting for you to choose your reward! Look at the right-hand side of your Mission window and make a selection.
Q: My journal is empty after completing a mission! What should I do?
A: Usually, this can be fixed by logging out of the game and back in again. We are aware of this bug.
Q: My virtual keyboard isn’t working! What do I do?
A: Log out and attempt a hard console reset. It should be back in action after that.
Membership, Premium Access, & Purchases
Q: How do I make purchases on Xbox One?
A: Membership, bundles, and Marketplace Cash can be purchased for real money in the Xbox One dash. Once purchased, Marketplace Cash can be used in the in-game Marketplace to purchase content, styles, convenience items, Legends characters, and more.
Q: What is Premium Access?
A: You receive Premium Access once you have spent 500 Marketplace Cash in the in-game Marketplace, or purchased any bundle or membership from the Xbox Store. Members will also be Premium should their membership expire. With Premium Access you get additional character, inventory, and bank slots, as well as an increased cash cap, and more! You also get access to the Premium Queue instead of the Free Queue on login.
Q: Once I have Premium Access, how long does it last?
A: Once Premium, you are always Premium. You would not go back to free.
Q: I bought Marketplace Cash. Why don’t I have Premium Access?
A: In order for premium access to take effect, you have to spend the Marketplace Cash in-game or at login on character slots. You must also spend at least 500+MC in order to get Premium Access.
Q: What is Membership in DCUO and what does it include?
A: Membership adds to / enhances your in-game experience in DCUO, with monthly grants and access to content and features. For more information on what’s included with membership, visit the Xbox store.
Q: Does Membership on Xbox One recur, or do I need to purchase it each month?
A: Membership on Xbox One will not recur, but you can make multiple Membership purchases to stack time. For more information, visit the Xbox store.
Q: What’s the difference between buying the Ultimate Edition versus becoming a Member?
A: The Ultimate Edition will give you all powers, fourteen episodes, and many other features permanently on your account. Membership grants you access to everything that’s in the Ultimate Edition and more, plus additional perks like replay badges. The content and perks that are accessible with Membership are only available while you are a Member. For more information, or to buy, visit the Xbox Store.
Q: My purchase of Marketplace Cash and/or Membership isn’t showing up! What happened to it?
A: It’s there; it can just take a while to show up in game. Usually, this is fixed by logging out, waiting 10 minutes, and logging back in. If you’ve tried that and your purchase is still missing, contact our Customer Service team at help.daybreakgames.com.
Q: How do I bypass the free login queue?
A: If you purchase a bundle or a character slot, or if you buy and spend Marketplace cash in-game, you will be placed in the Premium Queue. If you buy membership, you will be placed in the Member Queue.
Q: Why is the login queue so long?!
A: The server is currently full. If you’re in the queue, you are waiting for players that are currently online to log off.
Q: But why IS there a login queue?
A: The queue is in place due to the current size of our server. However, we are adding capacity as quickly as possible! Thanks for being patient.